[Resolved]  Sun Direct — changing the subscription without informing the subscriber & also reducing the number of channels and period automatically.

Address:

Sun Direct TV (P) Ltd , Murasoli Maran Towers, No.73 , MRC Nagar, Chennai, Chennai, Tamil Nadu, 600028

Sir,

I am having a sun direct connection taken last year with 100% advance payment for 12 months. I got the connection enabled on 29.3.2018 and the validity expires only on 28.3.2019. The pack chosen was full hd pack.

They had automatically migrated my package without my consent (Message received shows that - as advised by trai) and they had put me in to the basic pack after removing all the hd channels and my subsciption ends on 16.3.2018 as mentioned in the message, i contacted their call center and received a complaint number cw[protected]. But after 20 minutes, i received a message that the complaint was closed on my satisfaction. They had not done any thing and closed the complaint. Contacted many times and every time they said that it is as per trai.

I send a complait mail also. But they are not responded.

Sun direct subscription id : [protected]

My mobile :[protected]

My name : ashok kumar k g
Mra-64c, menallur, karyavattom po, trivandrum-kerala