[Resolved] Sun Direct — Channel selection of Malayalam DPO-1

prasanthp039

from Malkajgiri, Telangana

Address:

Hyderabad

Hi Sir,

I've a SUN DTH connection (SmartCard / CDSN No - [protected], CR-ID - CR[protected] with a pack called Malayalam DPO-1 that costs RS 219 including GST.

The above specified pack has couple of Paid news channels such as NDTV, CNBC etc (Attaching the list for your reference),

Since I'm not interested in those news channels, I've requested a swap to those paid news channels with WION news by calling the customer care by[protected]:34 to their Toll free number ([protected])

The customer care executive rejected my request by claiming, the pack cannot be altered and I can only add Wion News by topping up and cannot remove NDTV (I've the call recording for the same)

I consider this behavior is against the trai rules which allows customers to enjoy full freedom in terms of paid channels.

Could you please register this complaint since I'm considering this DTH provider behavior against my freedom of selection of channels. I'm attaching the screenshots for the same.

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Aug 10, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2021

Sun Direct Customer Care's response Dear sir,

As per conversation, customer enquired about package info given same has been clarified

Regards,
Sun Direct Team.

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Comments

prasanthp039

from Malkajgiri, Telangana

I mean I didn't understand the clarification. My question is why I can't swap my pay channels ? Which is not clarified so far.

The team contacted me said, it's not possible. My question is why? As per Trai, I can change channels at any point of time, and it's a violation of terms.