[Resolved] Sun Direct — channels going off air each day

[Resolved] Sun Direct — channels going off air each day

J Joel007 from Mumbai, Maharashtra

With each passing day a new channel shows no signal... Called customer care and they are asking me to buy a new set top box... Why should i be paying for a technical issue from their side? Worst connection i have ever had with a customer care service that responds like robots with predefined answers. Requesting the sun direct management to look into the issue. Was this information helpful? No (0) Yes (0)
Nov 21, 2019 Complaint marked as Resolved Sun Direct customer support has been notified about the posted complaint. Verified Support Oct 21, 2019 Sun Direct Customer Care's response "Dear sir, We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same. Regards, Sun Direct Team."
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Comments

akphilip1

from Mumbai, Maharashtra

These are essentially Tamil pakcage we impose.we can not change tamil pakcage we are malayali we forused to watch tamil plan. we need malayalam basic plan but we pay additinal payment for malayalam channels.Complant coustmer care there is no reply.We need malayalam package.
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