Sun Direct — Channels not coming for old set top box customers

Sun Direct — Channels not coming for old set top box customers

S shivudu0879 from Chennai, Tamil Nadu

Dear Sir, We are not enjoying the Sun Direct DTH channels, I called the customer support reg these inconvenience they replied that network is upgraded old set top boxes are not supporting so the customers who are having the old set top boxes need to buy new set top box to enjoy the channels. I am complaining that why should we buy new set top boxes for the services, we are already having the set top boxes in working condition and not asking for new features. So why should we buy the new one, if customers want new features then they will buy, why should all the customers buy new set top box, so many customers are facing this problem. kindly requesting resolve the issue and support for better service. Was this information helpful? No (0) Yes (4)
Sun Direct customer support has been notified about the posted complaint. Jan 23, 2017 Updated by shivudu0879 We are facing the issue of channels visibility, but sun direct management is not responding till now. customer support is telling that old set top boxes exchange with the cost of 750 + 150 service charges. because of their up gradation why should we pay the amount and exchange the set top boxes, they should provide the service. so many customers are facing this problem please try resolve the issue.
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Comments

Raj Jaddu

from Morena, Madhya Pradesh

My card is expired...due to unusage ...so will you reactivate it...

M.syedabuthahir

from Delhi, Delhi

From today morning, I have this problem. No picture. No channels. The info channels works fine as usual. But when I go to other channels, what I get is a blank black screen. Whats the problem?..
I plugged it off and turned on again. The channels works for a few seconds and then freezes/crashes. Why does this happen?