[Resolved] Sun Direct — choosing free to air channels regarding

[Resolved] Sun Direct — choosing free to air channels regarding

U Uthangs from Chennai, Tamil Nadu

According to trai's new regulation, customer has the complete freedom to choose 100 free to air sd channels of basic pack. But sun direct is providing its own basic pack and not offering customers to choose the 100 free to air channels. The least base pack rate is 130 rupees which has unnecessary channels which i do not want to watch. The least rate of base pack is 130 rupees that is offered. There is no base pack less than 130 rupees. All dth channels are dumping unwanted free to air channels in their base pack and customers are left with no choice but to choose the base pack with the channels that they offer which is violating the basic rules of trai and is destroying the necessity of the new rules of trai. Was this information helpful? No (0) Yes (0)
Apr 2, 2019 Complaint marked as Resolved Sun Direct customer support has been notified about the posted complaint. Verified Support Mar 01, 2019 Sun Direct Customer Care's response Dear sir We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same. Regards Sun direct Customer care
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