[Resolved] Sun Direct — complain about free subscription channels

Harshavardhan Pendyala

from Mumbai, Maharashtra

Address:

Medhipatnam, Hyderabad, Telangana, 500028

I have been recharging for rs.300 change plan (I. E., telugu bpo plan). And i am trying to recharge for free channels like zee telugu and ntv and other. Nd i came to know that these are free and no need to pay by a customer care representative of sun direct call center guy. And he activated for one month. After the next month free subscription channels had automatically disconnected even after recharging. And tried to reach sun direct customer care but the lines are not getting connected. My question is when u guys are informing it is free y wont you add them automatically when a customer recharge his plan. Please find the number to contact [protected]. Its really frustrating to me and not happy with sun direct service.

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Sep 1, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care