Sun Direct — Confusion over Plan & period

Address:

Guntur, Andhra Pradesh

Sir, SMC-[protected], Guntur I took SUNDTH connection on 29/07/2014 for 6 months for Tamil Value pack. So, the validity is up to 29/01/2015 But on 19/01/2015 itself I received a message "Your Sun Direct validity EXPIRES on 19/01/15. Kindly recharge to avoid disconnection". So, immediately, I recharged on-line for 7 months by paying Rs.1050/- for Tamil Value pack But again I got voice mail on 19/02/2015 telling that my plan will expire on 19/02/2015 night and do recharge. When I contacted the Hyderabad office, one person told that my balance is 1050 and I am in cinema plus and recharge immdly by paying extra Rs.10/- for 6 months. After some time anther person told that my balance is 853 something and I have to recharge immdly. From the above contacts, I came to know that my plan was in Tamil Cinema Plus and not Tamil Value pack, which I originally opted for. Being the very first time we didn't know the package at all. And I was advised to contact my Guntur office. When I contacted my Guntur office, the person (Mr.Tarak, [protected]) thro' whom I joined Sun DTH, and asked him that how I am in Tamil Cinema Plus instead of my option for Tamil Value pack he told that by mistake it happened. And he advised me to recharge with Rs195/- immdly and assured that my plan will be changed to Tamil Value pack for 7 months from 20/02/2015. I recharged immdly with Rs.195/- and going on asking him the confirmation. After several requests he sent me a msg thro' cell "SMC-[protected] for 7 months 20/09/15 expiry" on 28/02/2015 4:28 pm. But to my surprise and anger, when I contacted Hyderabad office today (02.03.2015), again one lady is telling that I am in Tamil Cinema Plus and my balance is Rs.853/- When I contacted my Guntur man (Tarak), he is telling that I am in Tamil Value pack plan for 7 months. I am in total confusion. Please help me and clarify everything. We are Tamilians and seeing all these we loose faith in Sun DTH Kindly do the needful . Please respond. With Regards, Jehendran A Fernando [protected]@yahoo.co.in Mobile : [protected]/[protected] Tele :[protected]