Sun Direct — Defective Setupbox given by the Service Engineer

Mayan Rajendran

from Delhi, Delhi

Address:

625002

Against my complaint no.1-[protected] dtd 3rd Dec 2016, Service Engineer Name : Nabhi his mob no.[protected] came to my home checked setup box and accepted its defective. Then told me due to non availability of working condition setup box will replace with in two days and for that he has taken me Rs.450/-. Till date setup box not replaced.

Till i.e 23.Jan 2017 no action taken by Sundirect.

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Sun Direct customer support has been notified about the posted complaint.

Jan 18, 2017

Vikram Vs's response pls change my mobile no my smart card no is [protected]. My mobile no is [protected]

Jan 23, 2017

Updated by Mayan Rajendran Till date i.e.23 Jan 2017 no action taken by Sundirect.

Jan 24, 2017

Updated by Mayan Rajendran Today I have received the SMS that complaint resolved as customer not ready to pay service. I have already paid Rs.450 for setupbox replacement. I got the call from Kalaiarasan (Mob.[protected] on 23rd Jan 2017 told me that he will send the service engineer with setupbox. After that neither service engineer came to my home nor any phone call received from sundirect.

Today I made 24x7 customer care they told me that resolved SMS send by dealer not sundirect and again they take my complaint no.SR.[protected]. How they can close complaint without resolve the problem that to without customer acceptance. Lot of communication gap between Sundirect and their dealers.

Kindly look into this matter how they are behaving with customer.

Jan 28, 2017

Updated by Mayan Rajendran Till date nobody responded.

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Comments

Vikram Vs

from Arakkonam, Tamil Nadu

My smart card No:[protected] Please changed and put my No [protected] pls change the mobile no sir thank you.
yours faithfully
S kamala

Swamin

from Madurai, Tamil Nadu

There is no DTH service to my TV for last 3 days. They cannot be contacted by any means. Phones are not replied or kept off-hook. There is no intimation about any disruption in service.