[Resolved]  Sun Direct — DELAY IN SERVICE

Address:

New Delhi, Delhi

I accept that sun direct has gained huge popularity with time which I too think it deserves. But the question is isn't the complaint department of such a popular company too needs to be improvised as per standard? I registered a complaint on 15 October 2014 regarding removal of dish antenna from my veranda to terrace, which has not been solved till date. My complaint number is 1-[protected]. Once on 16 October 2014, a person called from sun direct and told that the procedure would cost Rs 400 (whereas the customer care executives during lodging of complaint told me it will cost Rs 250). When I told that person about Rs 250, he apologized and said that he will come in half an hour and solve the problem. But now its the 5th day after i registered my complaint, but no action has been taken so far. Kindly do the needful. Pls.