Sun Direct — double gst charged through recharge is done through a la carte

Address:560076

If we need to recharge through a-la-carte, its a two step process.
First we need to add some amount and then do the recharge.

When ever the amount is added they charge a gst amount. And again gst will be charged when i am actually charging a channel with the amount added.

So if want a add a channel though ala carte i need to pay the gst twice.
A direct charge option is not given.

This has happened 3-4 times
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Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2019
Sun Direct Customer Care's response
Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
Jun 23, 2019
Updated by Arpitha N
smart card number - [protected]
Jul 07, 2019
Updated by Arpitha N
Haven't received any call or adjustment in balance.
Complaint comments 

Comments

Recharge was done with SBI UPI but not credited in sun direct app and also channels are not working

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