[Resolved]  Sun Direct DTH — No support given

Address:

Lucknow, Uttar Pradesh

Dear Sir, In reference to the complaint registered against loss of Sun Direct smart card bearing number [protected], we have repeatedly tried to contact both nodal office in Lucknow & Delhi, before which I have tried contacting the customer care support number[protected],[protected], [protected] & [protected]), and every time I cal there is a same response to wait for 24 - 48 hours. Below are the request number received along with dates: 1-[protected] - Dec 31, 2014 1-[protected] - Dec 28, 2014 1-[protected] - Dec 27, 2014 1-[protected] - Dec 27, 2014 1-[protected] - Dec 27, 2014 1-[protected] - Dec 27, 2014 1-[protected] - Dec 24, 2014 1-[protected] - Dec 24, 2014 1-[protected] - Dec 22, 2014 1-[protected] - Dec 22, 2014 1-[protected] - Dec 18, 2014 1-[protected] - Dec 16, 2014 1-[protected] - Dec 12, 2014 We kept on trying calling on the landline numbers mentioned in the above paragraph, they do not receive the call. They have harassed us. We have made an annual payment and now they have started harassing us when we register a complaint. We are left with no option than losing the money paid to Sun Direct.I tried asking them for any contact number for any senior, for which they are not ready to disclose. Below is the mail sent to the officer incharge o[censored]P. We humbly request you to take action on it. Regards Rudolph Francis +91-[protected]