[Resolved] Sun Direct — dth service- validity issues

Sathishkumarsivashankar

from Chengam, Tamil Nadu

Address:

Chennai, Tamil Nadu

I started my new sun direct dth connection with annual (12 month pack) subscription from past January 2019 with detailed Enquiry and conformation. The pack validity is from January 2019 - January 2020 (what I received from service provider message)but they changed my validity to eight months and also stop some channel's too without prior intimation .if they give service for eight month only means, why not they refund my four month subscription charges ? Trai must regulate and fix those issues and provide suitable guidance to all services providers .save consumer basic rights and our esteemed money .hope my complaints resolve!

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Apr 6, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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Comments

Monu Mare

from Nizamabad, Telangana

We are from andhra Pradesh, west godavari, nidadavole we have done a recharge but channel are not streaming on and please send technical support to resolve this issue

Sajana mambett

from Bengaluru, Karnataka

It's been 4 days since my sundirect connection has been disconnected and I got it recharged but it's been 4 days it's not working I am trying to reach customer service they r not at all picking the calls. It's very disappointing even after reaching I am not able to watch my channels. I hope it will be resolved at d earliest.