[Resolved]  Sun Direct DTH — Sun Direct Looting the Public in various way

Address:

New Delhi, Delhi

My Connection No. [protected]. I am fed up with Sundirect on following way and you should know how they cheating us:

1. Toll Free [protected] - only for display. Would not get this no.

2. Customer Care : [protected] : To speak a cusotmer care I have to wait minimum 10 minutes. Call charges Rs. 10 need to spent to reach a Customer Care Executive [CCE]. Recently they have advertise whole india no. like 12345 which was only for tamil

3. After reaching Executive, required explain full details of i.e.registered mobile no. address, city, registered name, person who make the call etc..CCE spending time with speaking the customers telling that asking sorry.. when a normal complete minimum call charges of Rs.30/- may deduct from your mobile. in IVR we have option to provide customer id, Why we need to explain full details. Even Bank CCE is not asking this much query. they may have tie up with Telephone operator for the hidden business paln

4. When I am choose for English language, CCE always speaks in Hindi

5. When I am asking for Sr. officials, They would not transfer and holding line for 5-10 minutes and again denying sr is on another line. understand i was holding 10 minutes and patience may loose and mobile charges spending

6. Sun DTH calendar works only 30 days.

7. To rectifiy my problem there is only one way to contact CCE and there is no further escalation matrix to contact sr level officer

IT IS AMAZING THAT WHEN I CONTACT CCE REGARDING MY TV IS NOT WORKING DURING RAINING AND THERE IS NO SIGNAL AVAILABLE IN MY TV. I CONTACTED SUN DIRECT CCE FROM OFFICE CCE TOLD ME CONTACT THEM WHEN I AM INFRONT OF TV. I HAVE CONTACT CCE WHEN MY TV WAS NOT WORKING DURING RAIN CCE MR NARAYAN TOLD ME TO WAIT UNTIL WEATHER BECOME PLEASANT. ALL OTHER DTH SERVICES ARE WORKING DURING RAIN. ASKING FOR SR OFFICIAL I HAVE TO WAIT 30 MINUTES AND COULD NOT CONNECT. I HAVE TO SPENT RS.40/- AND NO RESULT. I BECOME DEPRESSED & HYPER WAS THE RESULT FOR PATIENCE AND CCE TELLING LIKE TAPE RECORDER THAT MAFFI MANGUA