[Resolved] Sun Direct — gst after online recharge - paid by customer or sun dth company-sms not clear

vijaynathkumar

from Bengaluru, Karnataka

Address:

560093

Cust no : [protected].
I did a recharge on 12th may for tamil dpo pack 3 for 1 month.
Pack value is : rs.278.81 + 18% gst.

I paid rs 329 as final amount incl gst 18%.

But when i received payment confirmation sms, i received as below :
"topup done for rs.329 (Incl gst 18% paid by company) for smc no … + my cust no and transaction reference number."

Why is that the message mentions "gst 18% paid by company"!. When the 18% gst was paid by the customer (Me).

Can you please clarify?

Thanks & regards,
Vijayakumar kamalanathan

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Jul 5, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

Jun 05, 2019

Updated by vijaynathkumar I have already stated the issue here. You have to check & reply with the relevant details . However if you still want to call, you shall contact me in the same number.

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Comments

Sharanya Deepz

from Hyderabad, Telangana

Hi I mistakenly recharged 154rs instead 230 Rs. Again I added 100 Rs but I got ncf1 basic subscription. Now I want telugu dpo2 pack. No customer care is responding. How to resolve my issue. My smart card number is [protected].please call on my registered mobile number.