Sun Direct — Harassment

Address:

110091

I would like to bring your notice that i have requested a dth service under hd+ mega plan and your service engineer provided the plan to 43"led tv on 28.5.2016. Just after installation, after checking the tv, i found that the picture quality was very poor and asked him the reason for the same. He told me that he will change the set top box later so that i can able see the clear picture.

After a month, i contacted the service person (Mobile no# [protected]) for the change of set top box. To my surprise, he told that i need to pay rs.999/- again for getting set top box for high picture quality. I had an argument with him on phone stating that he should have informed me at the time of installation and i would have opted the same. Later i requested to install hd set top box and was ready to pay the amount rs.999/- as no option.

Even after my request, till date he neither came and replace set top box nor properly answered my queries. Now he even not attending my phone.

Today, i called up your office and told me that your office will replace the set top box within 3 days. I take this as gentle men promise, though it is the duty of the service provider to explain the customer before installation. Since i have a paid 5 month subscription amounting rs.3090/-for hd+ and not able avail the facility, i expect you to immediately do necessary action so that uninterrupted service of dth will be available to me.

I further request you to necessary steps to properly inform the customer before installation as they are not aware of the technicality of the services/system.