[Resolved] Sun Direct — hd channel not working in old hd set top box:

Loganathan Kandasamy

from Mumbai, Maharashtra

Address:	Erode, Tamil Nadu, 638311
Website:	www.sundirect.in

While introducing hd set-top box, i am got the connection with hd pack. Later i changed to sd pack. Once again currently, i am activated hd package, but it seems hardware is not supporting. Then i contacted customer care, they told the old hd box are replaced with new hvec technology - so u have pay 700+150 rupees for this upgradation.

My question: i brought an hd connection, but i can't view hd channels. Why?
If sun direct upgrade their technology, for that why i need to pay once again as hd customer!

Sun direct card no: [protected]

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Sep 28, 2018

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Sun Direct Customer Care's response Dear sir,

As per the conversation we had, Query for free upgrade of Set top box is clarified .

Regards sundirect
Customer care