[Resolved]  Sun Direct — hd set-up box

Address:Krishna, Andhra Pradesh, 521301

I have upgraded to hd set up box couple of years ago and i was trying to recharge a hd channel yesterday and it says i can't recharge. I called the call centre today and they told me to contact dealer and i have to purchase another. Setup box. I already purchased a setup box in 2016 and i am not going to buy another setup box. If you can't replace my setup box that i can add hd channel without any charges please cancel my subscription and refund the full amount. I will find another service provider. This is ridiculous asking money every 2 years to upgrade the setup box.
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Jun 21, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
May 21, 2019
Sun Direct Customer Care's response
Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
Complaint comments 

Comments

Dear sir my sun direct Number [protected] please change my name
M.MOHAMED IBRAHIM MY Phone number [protected] please sir
Thank you

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