[Resolved] Sun Direct — hd setup box not working

Govvardhaan

from Mumbai, Maharashtra

Address:

Hyderabad, Telangana, 500049

Our setup box is not working for hd channels. We have contacted the customer service, got to know that the setup boxes are changed in recent past time and we need to change the setup box now by paying additional charges.

Why sun direct not sending any communication or intimation to their customers with prior notice for changing the setup box if it is needed. Is it customer demand or organization requirement to improve their business? When asking for evidence of customers, there is a standard template answer from sundirect stating the ticket is closed at your satisfaction. I strongly say that only sundirect is satisfied by cheating their customers.

Also, the customer center informed that sun direct team replaced (Or sent for delivery to distributors for free of charge) new setup boxes. If it is the case why it is not reached to customers? Is it trap to get extra business.

Why should customers pay when there is a change from organization business needs, that too when customers already having what they would like and afford.

One of worst and grate cheating for their exiting customers.

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Nov 9, 2018

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Sun Direct Customer Care's response Dear sir

Kindly provide the Valid mobile or smart card number to contact and resolve the issue .

Regards Sun direct
Customer care .

Oct 08, 2018

Updated by Govvardhaan Thank You Sun Direct for the response and seeking the contact details. I have been share my contact details via email to you couple of times and it is hard to believe that your team is marking the issue as resolved by default.

I sincerely suggest you to at least try to give some good service. If you want to change any set up box due to your needs at least inform your customers well in advance and give the right information to them .

We really feel hectic and frustrated with your responses to our emails and calls. Realized not use Sun Direct anymore due to hidden charges and cheating manner. Shifting to new product :)

Regards,
Govvardhaan