[Resolved]  Sun Direct — HD setup box replacement

Address:

Damarasingi village, gurla Mandal, Vizianagaram dist, Pin-535217

Dear sir/madam i am residing in damarasingi village, pin-535217, vizianagaram (Andhra pradesh) and we are using your sun dth network for the past 15 years. I am facing problem with set top box no power issue by giving complaint to customer care center (Complaint no_ sr[protected] the problem is while we watching tv suddenly the setup box power is going off iam raised a complaint on 4th of this month and they have given me complaint no 1-[protected] they said that it would be cleared within 48 hrs, but till today they didn’t do anything and again i called and asked they said the complaint is kept open today they will clear it but nobody has come. Previously one who installed i called them and there that lady said today i will send by evening (On that day) but no response at all. Can you tell me the warranty period for the replacement the person who installed they said i month only and in call center they said 4 months so need have to pay for the replacement if it is under warranty. I told them just 2 months passed according to on that day. Which is truth i month or 4 months. Any how the service is very worst and this is the second time i am mailing you. Take action.