Sun Direct — hd upgrade

Address:

Chennai, Tamil Nadu, 600029

Hi,

I would like to register a complaint regarding my sun dth connection.
Please find the details below.

Card no: [protected]

New hd box cdsn number : [protected]

Here is my complaint:

I had requested for an upgrade of my sd box to hd. So i made a request on the 2nd of july. I got an sms confirming my request.

'dear customer, your complaint sr[protected] for 'upgrade sd - hd+' has been registered with sun direct. For service assistance call [protected]'

Then i received an sms letting me know about the engineer..

'dear customer, mr. Ranjith s, engineer mob: 7*£, will visit you on 7/2/2019 07:00:00 pmfor sr[protected]'

The engineer mr. Ranjith came the next day ie the 3rd of july. He removed the old sd box along with the card and fitted with the new hd box.

New hd box cdsn number : [protected]

He also charged extra rs.250 for some booster near the antenna. I agreed for that and payed him 1100rs for the upgrade. He said that the connection will be active in 30 mins and asked me not to switch off the tv. The tv displayed an error e017 - sector not found.

He took the old sd box along with the card and remote and left.

Then i received a series of sms.

'topup done for rs.499 (Incl of gst 18 % paid by company) for smc no / cdsn: [protected] / cr-id: cr[protected]. Transaction ref no:[protected]'

'topup done for rs.699 (Incl of gst 18 % paid by company) for smc no / cdsn: [protected] / cr-id: cr[protected]. Transaction ref no:[protected]'

'dear customer, upgrade hevc for unlimited months has been activated successfully on your account from 3/7/2019. Please ensure your set top box is on. Happy viewing. For assistance contact [protected] / [protected]'

I don't know what these sms means. Anyways i waited for the entire day and still the tv was displaying the error e017

I called up the engineer next day and asked him the status. He gave me some [censored] that he has mailed the head office and requested them and it would take 30 for minutes. This was on the 4th of july. I again waited for the entire day and still my account was not activated or working. I called up the customer care of sun dth and they said they can't help me since the new hd box is not activated. To my surprise i never expected this kind of a reply from sun customer care. I called up the engineer and asked him. He again said he has sent a mail to the head office. (God know which head office). Today is 6th july and still my box is not activated. The engineer never picks my call and ignores it. I again called the customer care today. The madam behind the call says she can't do anything and asked me to contact the engineer. But the engineer never picks up the call.

Now what am i supposed to do. Just ignore and move on with my life and think that sun dth have robbed my money and don't care about it's customer. It might be one of the case and rare. But i don't care. I need my money back and my old sd box to be installed. It is a very disappointing situation. But this is for sure. Once my balance is finished i am moving to a different dth provider or a better dth provider.

And know i now that i might get a reply from you saying that we can't do anything and i need to contact the engineer. I know as you are an employee of the company and you are bound to say that how can a company say that they can't do anything even though the customer uses their services. Really disappointing.

Thank you for you patience.