[Resolved] Sun Direct — I had complained reg set top box problem

anjaiah_o

from Pune, Maharashtra

Address:	New Delhi, Delhi, 110017
Website:	www.sundirect.in

Dear sir,
I had given a complaint that set top box has some problem.Complaint no SR[protected] for E 06-SMC Failure has been registered with Sun direct.24x7.
Complaint was registered on 25 -7-18 and after two days one of the service sms received that technician will be visiting our house.after third day technician gave a miss call then I recalled for such a delay in attending the service . Then he did not return back to rectify the problem instead my service complaint was closed as attended.is there not any consumer forum for such an odd behaviour of service provider if their kindly notify so that they will be dragen to court for their inefficient service and the mental agony we are facing for deficient service.

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Sep 28, 2018

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Sun Direct Customer Care's response Dear sir,

As per the conversation we had with your family member with register mobile number in sun direct, now problem is resolved

Regards sun direct
Customer care

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Comments

anjaiah_o

from Pune, Maharashtra

After one month this people has stated that is resolved.how it is resolved or how many days customer faced problems are not known to them.Nowadays such a huge competition this people are lacking back for resolving simple problem in SOLVING customer complaints.For your best of knowledge i once again remind you that your technician had not visited for solving this, i need to fetch some local technician for resolution and he did that.Thanks for your esteemed efforts for getting resolution by simply calling customer and problem is sought out or not and refer the same as "problem solved".