[Resolved] Sun Direct — installation stopped due to no message from sundirect after online payment

shiva patro

from Hyderabad, Telangana

Address:	Ranga Reddy, Andhra Pradesh, 500019
Website:	www.sundirect.in

Hi team.
I have taken sundirect connection via online payment..on 19th August 2018 at 2pm. The technician came for installation and installed the set top box on 20th August 2018, at 4pm. But was unable to start the connection due to absence of message from sundirect .. Without which he said it will not be possible to activate the connection.. I have raised a complaint with customer care for the same. But was unable to find a satisfactory solution with them.. Can you please resend the message to [protected].. Which is my registered mobile number... Name... Siva prasad patro.. If you need any other details .. Plz call me back on my above registered number.. Expecting a prompt response for the above complaint..

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Sep 24, 2018

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Sun Direct Customer Care's response Dear sir,

As per the discussion we had, issue is resolved for the new connection activation

Regards sun direct
Customer care