Sun Direct — installation stopped due to no message from sundirect after online payment

 
1 Review
 shiva patro on Aug 20, 2018
Hi team.
I have taken sundirect connection via online payment..on 19th August 2018 at 2pm. The technician came for installation and installed the set top box on 20th August 2018, at 4pm. But was unable to start the connection due to absence of message from sundirect .. Without which he said it will not be possible to activate the connection.. I have raised a complaint with customer care for the same. But was unable to find a satisfactory solution with them.. Can you please resend the message to [protected].. Which is my registered mobile number... Name... Siva prasad patro.. If you need any other details .. Plz call me back on my above registered number.. Expecting a prompt response for the above complaint..

Complaint Status


[Aug 21, 2018] Sun Direct customer support has been notified about the posted complaint.
Verified Support
Sun Direct Customer Care's response, Aug 21, 2018
Dear sir,

As per the discussion we had, issue is resolved for the new connection activation

Regards sun direct
Customer care
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    Sun Direct - installation stopped due to no message from sundirect after online payment