Sun Direct — irresponsibility of sun direct

Website:

sundirect.com

I have compliment about non function of set up box since 22 oct 17, however, after frequent interaction on 27 oct 17 they send their technician. However on reporting the technician said that the set up box is need to change, i info him that it is newly purchased a hd setup box on 22 jun 17 and is under warranty. He says he is not in possession of setup box and unable to change. I again put in knowledge of customer care. They said setup box will be replaced as and when available. On 03 nov 17 again i esquire the progress on my complaint, they said no complaint has been lodged and a fresh complaint has lodged. They given their technician number for further interaction. I try to contact the technician where he replied that he is not now the technician of sun direct. Since my issue has not been resolved and no action has been taken the dth provider.