[Resolved] Sun Direct — lost the amount and validity - request mail.

sureshcktp

from Bengaluru, Karnataka

Address:

560076

Dear sir/madam,

I have called today to sundirect customer care and i got the details that when i change the base plan already paid amount and variation amount will get credit to my account back. So based on the information i received from sundirect i changed my basic malayalam (230/-) to ncf (130) and i made the payment online 154/-. I had the validity till may 2019. Now i lost the validity and i didnt receive the 3 months amount back to my account. Now they state that as i am a new connection taker, it is not possible to refund the amount.

I am highly disappointed because i am loosing 3 months my payment (230 x 3 = 690/-) and e months validity. I would not have changed basic plan, its only because of wrong information provided from your customer care.

I request you to provide either 3 months validity or please see that the variation amount credit back to my account.

Complaint no: sr[protected]

Customer id: cr[protected]
Smc#: [protected]
Mobile number: [protected]
Name: suresh c

Kindly do the needful.

Thanks & regards,

Suresh c
[protected]
Bangalore-76

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Mar 2, 2019

Complaint marked as Resolved

I got a call from sundirect after my second same complaint and later received a sms mentioning the issue resolved. Though it took 3 weeks time, Finally i received the variation amount back in my account. Thank you. Sundirect Service call no: 7601012345

Sun Direct customer support has been notified about the posted complaint.

Feb 10, 2019

Updated by sureshcktp Dear Sir/Madam,

Issue not resolved yet.

I have called today to sundirect customer care and i got the details that when i change the base plan already paid amount and variation amount will get credit to my account back. So based on the information i received from sundirect i changed my basic malayalam (230/-) to NCF (130) and i made the payment online 154/- . i had the validity till may 2019. Now i lost the validity and i didnt receive the 3 months amount back to my account. Now they state that as i am a new connection taker, it is not possible to refund the amount.

I am highly disappointed because i am loosing 3 months my payment (230 X 3 = 690/-) and 3 months validity. I would not have changed basic plan, its only because of wrong information provided from your customer care.

I request you to provide either 3 months validity or please see that the variation amount credit back to my account.

Complaint no: SR[protected]

Customer id: CR[protected]
SMC#: [protected]
Mobile Number: [protected]
Name: Suresh C

Kindly do the needful.

Thanks & Regards,

Suresh C
[protected]
Bangalore-76

Verified Support

Mar 03, 2019

Sun Direct Customer Care's response Dear sir

As per the conversation we had, now issue is resolved

Regards Sun direct
Customer care