[Resolved]  Sun Direct — mandatory hdd to another hd set top box (payable by consumer)

Address:	Chennai, Tamil Nadu
Website:	www.sundirect.in

I am using sun direct hd box and due to lag off time for watching tv i have used only sd channel and now because of interest on hd channels i am trying to recharge for hd pack, but not able to view. (Its not playing).
Just i made a call to customer care and they replied that the hd box version has been changed.

Without any proper information and even advertisement they have changed the version and now asking to pay 600+150 for replacement.

They providing information that they have replaced the box at free of cost for few customers only by showing partiality.

Is it way of replacement, what have to be done. Should replace all the hd box for who are all purchased. It looks like a robbery.

If they updated for another version, then is we need to pay again?

Then why i have to buy hd box? Please help!