[Resolved]  Sun Direct — misleading package of the channel

Address:700103

I used the dth operator last 5 months and i have faced problem that is i have purchased 6th months dth package. All channels are going fine but certainly 5months later 'sony wah' channel are off. I questioned their helpline no. But they said i don't have purchased anything this channel but bengali dpo 1 from sun direct package already have that sony wah channel. You can have seen the picture.. Please solve my problem as soon as possible
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Jan 1, 2020
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2019
Sun Direct Customer Care's response
Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.
Complaint comments 

Comments

I have recharged 250 amount to select sun direct telugu dpo pack, however its automatically selected bengaly DTH pack, I have requested sundirect customer care to change dpo pack as per my choice, but customer care people are not ready change dpo pack as per my request.

Complaint Id no-Cw[protected]

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