Sun Direct — Money debited from bank on April 14th but not yet recharged my sun direct DTH account

Address:

Coimbatore, Tamil Nadu

Hi, On April 14th I recharged my Sun direct first time I did for 500 that got recharged. Next time again recharged for 143 that amount debited from my bank but it did not get added to my sun direct account. When I called to the customer care they are asking for the Transaction ID.For my successful recharge 500 also I did not get any transaction ID message from them and for 143 also I did not get anything. But in the bank it's clearly said that it has been credited to Sun Direct. I am having the proof for that. I want my money back. Please help me in this case. Regards, Prem