[Resolved] Sun Direct — money deducted for recharge service not offered | |||
I recharged my sundirect on 20th july the amount has been debited from my account but the channels are not activated i have been following up with sun direct for the last 5 days thru phone and email and the people haven't been helpful Now i get a call stating the payment hasn't come through and that it will be reversed within 7 working days I had to go through so much mental harresment with these people The agent are also absolutely unprofessional Was this information helpful? | |||
Aug 25, 2019 Complaint marked as Resolved Sun Direct customer support has been notified about the posted complaint. Verified Support Jul 25, 2019 Sun Direct Customer Care's response Dear sir We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same. Regards Sun Direct Team | |||
 2 Comments | |||
Comments
After 5 long days of struggling with your horrible support staff i was told the amount is not received and that the amount will be refunded back, if this was what had to be told they could have done it within 24 hrs they didn't have to pro long it for so many days. I have done be what is necessary and do not wish to talk to incompetent agents from sun direct!
Reply
Not received amount
I'm paid on 22.07.2019 amount rs.739/-
But still not received please check and confirm
I'm paid on 22.07.2019 amount rs.739/-
But still not received please check and confirm
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