Sun Direct — negligence in service

Address:

Kolkata, West Bengal

To sun direct,
I want to know when will i get the actual service from sun direct... My smartcard no. [protected]... I already lodged a complain on 23 rd september, 2017 at 21:13pm about the network problem in bengali chanels (E52-32). This is the complain no. Sr[protected]... But still now i don't get any clear service from sun direct service center of west bengal situated in ballygunge area... When i called them they continuously trying to divert me by many offers e. G they will give me the new connection, new set-top box & i will renew this connection in 499 rupees & give them also the technician cost 150 rupees etc. But this problem is occured for ur network problem not for us... So why i will pay the charges fr ur problem? This problem is yours, i also have that proof...
So it's just my last reminder to u... I[censored] can't give the proper service to this problem, you have to refund the connection charges 1600 rupees otherwise i will forward this complain to consumer forum...