Sun Direct — no hd channels available in hd pack since 2 months on sun direct

Address:	Mumbai City, Maharashtra, 400029
Website:	www.sundirect.in/dth

I hav an hd connection but from 2month we are complaining that no hd channels are available in my connection instead of paying for hd channels. Inspite repeated complaints to 24*7 customer care no action taken yet if this is the we would like to switch to other dth service better than this.
What is the use of paying so much money wen there is no hd channels and sundirect customer service is worse at mumbai
My smart card no :[protected]
Rmn: [protected]