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[Resolved]  Sun Direct — no response for the complaint

My smart card number is : [protected]. I have recharged subscription pack twice for tamil dpo pack 2 at rs.639 each time (Rs.1278 in total). Since the account has been credited with amount for two times, i requested sun direct to refund the amount of rs.639 that has been done for the second time. It's been a month since the complaint has been made and there is no response even after i called for more than 4 times and each time the complaint was filed newly with no response taken. I want my refund back. Sun direct is worst in customer care.
Complaint marked as Resolved Jul 21, 2020
Money got credited thanks for the response

Complaint Status

[Jul 14, 2020] Sun Direct customer support has been notified about the posted complaint.
Verified Support
Sun Direct Customer Care's response Jul 22, 2020
Dear Sir,

As per conversation, customer complaint regarding AMOUNT REVERSAL same hasbeen already resolved from our end.

Sun Direct Team.
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    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028