Sun Direct — No signal received from Sun Direct after renewal

Address:	600010
Website:	SunDirect

I have renewed my Sundirect HD connection online on 16th December 2016. I was prompted to pay around Rs.1800/- for renewal for a period of 6 months which was done. I waited for more than 2 hours to receive transmission from Sundirect but it just showed "No Signal". After trying their customer care for more than 20 minutes, I got someone at the other end. He promptly told me (like a recorded message) that I have Rs.316/- in my balance and that my renewal was for 3 months for the Mega HD channel. I didnt want to argue with him since he was repeating the same message. I registered my complaint and I got a message that their technician would call me and resolve the problem. The technician made me wait the whole of the next day and arrived late in the evening (around 6.30 pm) and checked the dish on the terrace. He turned it a bit and immediately the signal was received on my TV. Then he came to check the set top box and the signal just vanished and I got "No signal" again. He spoke to someone and then told me that my cable was defective and that he would come the next day morning and change it for a charge of Rs.12/- per meter. He also collected Rs.150/- as visit charges. I waited the next day till noon and then called him. He said he would send his man in the evening. Again when I tried calling him, there was no response. On the third day I called him and still there was no response. I got back to the Sundirect customer care and was told that my case was resolved and docket closed. I was furious and gave them a piece of my mind and told them that they were all cheats and they had a pathetic customer care and an even worse technical support. Their standard response in Tamil "we are sorry for the inconvenience". I told them to keep their sorry to themselves and resolve my problem. Thereafter all things "hang in thin air". This is the second time I am having this bad experience with them. Can anyone suggest if I can use this dish and set top box for some other DTH service.