[Resolved] Sun Direct — no signal since 27th march 2020

Srijith Madhavan

Address:

Surya Heights Flat No 1B 34 Prantik Park Bansdroni Kolkata 70

Hi i am using sun direct since 2014, but all of a sudden just during the lockdown i am not getting any channels error message shown (E42-e52) and also e32. Called up customer care of sun direct several times and they confirmed having raised a complaint and sending technician but no response after that and till date i have not received any complaint no from their end.
My surprise is i have never faced this issue before and would like to know whether it is shut down in kolkata on purpose (Since i reside in kolkata). I am not able to view any news channel as no signal available. I want to escalate to the appropriate authority above sun direct. Kindly let me know the escalation matrix as i will forward my email already sent to sun direct

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May 17, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.