Sun Direct — Non rectification of set-top box complaint of sun-direct dish antenna

Address:

Thiruvananthapuram, Kerala, 695104

Dear Sir Sub: -Non Rectification of set-top box complaint of Sun-Direct Dish Antenna reg:- I have taken a connection of Sun Direct satellite Dish Antenna and installed in my house of above address, ten years before. My customer Id to this connection is [protected]. On[protected] the set-top Box of this antenna became repair, And so I have registered one complaint to the Sun-direct authorities by giving S.M.S message. The complaint was registered and the number was (1)1-[protected], dated[protected].They responded to this complaint by giving a reply that the technical person will be send to attend the same. We waited for one week and noted that nobody came and attended the repair. So frequently given three more SMS complaints one after other per week. Those complaint numbers were (2)1-[protected] dated[protected], (3)1-[protected] dated[protected];and (4)1-[protected]dated[protected]. After[protected] the technical persons arrived at my home and they replaced the set top box with a new one. But this replaced new set top box also became repair around[protected].So I gave another complaint on[protected][protected]. Still their irresponsibility of attending the repair continues, and the last complaints was given on[protected][protected] and[protected], 1-[protected]. I hereby submitting this complaint before you for further actions because of the continuous non response of attending the problem, and the Instrument is still remaining idle in my house and am paying the rent continuously. Waiting for an earlier and favorable action from your side in this regard. Yours faithfully, Muraleedharan Nair.