[Resolved] Sun Direct — not able to see channels and not able to choose any package

ankitpmra

Address:

Jaipur, Rajasthan, 302015

My smart card no is [protected]
I have a subscription pack: indi subscription monthly renewal which is expiring on 30 march 2019
But all the channels are closed with a message your subscription has expired plz call our call centre to activate.
Am not able to connect with customer care. I have a balance of 682.73, but when i am going to choose package its says you have insufficient balance
And today again they reduce my balance form 682.73 to 304.43
How can they do this. I have sent a mail to sundirect but received no any response
Kindly resolve our issues

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Apr 27, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2019

Sun Direct Customer Care's response Dear sir

As per your request, complaint has been taken as feedback and forward to concern team

Regards Sun direct
Customer care