Sun Direct — not activated I recharged channels

Hi sir
Good after noon

Iam akshay and my smc no #[protected] my add-on channels on date of 19-nov-17
But still it is not activated & error code is 38-32 service is not currently running message for my add on channel 9xm &channel v & vh1 &zoom tv cost 25 rupees iam given complaints about it but there no information for care center and technical department they are not refund my money
Thank you sir