Sun Direct — Not getting service

I am a subscriber of sundirect. My id is [protected]. since last week I cant get chanels and message on the screen is e-80-35 service is currently scrampled. i thought it was a technical problem and waited for two days.Thereafter on august 14, I called the coustmer care and Iregitered acomplaint. They hadnt take any action, I repeatedly called on 15th august twice and registered complaint. And till now my problem is not solved and no technician visited our home. Our balance is getting deducted and we cant watch any channels. please take immediate action.