[Resolved] Sun Direct — not responding for a phone call

Bhuvan X

from Mumbai, Maharashtra

Address:

31-47-153/1/1 near Fakir Takiya street,Green city , kurmannapalem, Visakhapatnam, Andhra Pradesh, 530046

When i'm calling customer care they are not picking up the call... This is not fair.. They have to answer the call as early as possible but they are not doing like that... They are making customers to wait in call for a long time... So please take an ammediate action.. Actually the problem is i can't able to watch tv because of this stupid signal by sun direct (Dth) it shows that... There is no signal please contact customer care and when i'm trying to call they are not even responding for my call.. Some times they will but they will pick up the call after making me to wait for more time... This is not the way to treat the customer... If this problem is not resolved i'm going to change my dth... Please verify this request and take action against customer care who doesn't even pick the call...

Thank you

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Jun 25, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

May 18, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care