[Resolved] Sun Direct — OTA Upgrade- Download Inprogress, No error is detected

App Log

May 9, 2022

Address:

Karur

After 3 months I’ve recharged my sun dth and it shows ota upgrade when switch on tv. Contacted sundth cc said that wait for 2hrs while the device on but it’s almost 10hrs still no resolution no progress in download 0%.
Again contacted sundth cc said the device needs to be changed for the cost 375/- and don’t know why it has to change device and have to pay when your device is nothing wrong.
Anyone facing the same issue and helpful if any resolution as early as possible

Thanks,
AK

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Dec 23, 2022

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

May 10, 2022

Updated by App Log Tried many hours nothing was changed.

Verified Support

May 10, 2022

May 11, 2022

Updated by App Log Thanks for the response.

My Smartcard no. [protected]
Contact no. [protected]

May 13, 2022

Updated by App Log Any updates

May 18, 2022

Updated by App Log Still no updates

May 25, 2022

Updated by App Log 16Days gone Since it was recharged Nothing resolved yet
Few things
1.Recharge 242 Rs. still unused/wasted
2.Initially CC asked 375 Rs. to pay for service the box and took complaint
3.Now they planned to change it to HD box(Said only HD box is available) and have to pay around 900 Rs.

Planning to move on other DTH service or Internet.

Verified Support

Dec 23, 2022

Sun Direct Customer Care's response Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team.