[Resolved] Sun Direct — plan change needed to base pack telugu dpo 1 package basic subscription 3 months renewal

 
2 Reviews
Vijayawada, Andhra Pradesh, India
 Navyasp on Aug 19, 2019
I had made recharge of 659 rs thinking that it iwill continue existing Base Pack
Telugu DPO 1 Package Basic Subscription 3 Months Renewal but it has taken Malayalam package . Could you please change the package to previous Telugu one ..."Base Pack
Telugu DPO 1 Package Basic Subscription 3 Months Renewal"...i have tried contacting sundirect customer care services but it was nt reachable
Please consider my concern..

Complaint marked as Resolved Aug 24, 2019
Raised complaint for plan change in sundirect through consumer complaints.

Sundirect replied for smart card number or mobile number which is registered in sundirect

They changed to required package

Complaint Status


[Aug 20, 2019] Sun Direct customer support has been notified about the posted complaint.
Verified Support
Sun Direct Customer Care's response, Aug 21, 2019
Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
Updated by Navyasp, Aug 21, 2019
Hi sundirect,
Required package:
Telugu DPO 1 Package Basic Subscription 3 Mont

Mobile number:[protected]
Smart card number: [protected]
Holder name: Ravishankar

Thanks,
Navya
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Showing error E50-32 no service available since yesterday. When contacted sun direct office, they are asking service charge to attend. Why should i give money as it is sun direct's fault ?

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    Sun Direct - plan change needed to base pack telugu dpo 1 package basic subscription 3 months renewal