[Resolved] Sun Direct — plan change needed to base pack telugu dpo 1 package basic subscription 3 months renewal

Navyasp

from Delhi, Delhi

Address:

Krishna, Andhra Pradesh

I had made recharge of 659 rs thinking that it iwill continue existing Base Pack
Telugu DPO 1 Package Basic Subscription 3 Months Renewal but it has taken Malayalam package . Could you please change the package to previous Telugu one ..."Base Pack
Telugu DPO 1 Package Basic Subscription 3 Months Renewal"...i have tried contacting sundirect customer care services but it was nt reachable
Please consider my concern..

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Aug 24, 2019

Complaint marked as Resolved

Raised complaint for plan change in sundirect through consumer complaints. Sundirect replied for smart card number or mobile number which is registered in sundirect They changed to required package

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

Aug 21, 2019

Updated by Navyasp Hi sundirect,
Required package:
Telugu DPO 1 Package Basic Subscription 3 Mont

Mobile number:[protected]
Smart card number: [protected]
Holder name: Ravishankar

Thanks,
Navya

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Comments

Abhilash Mohanan

Showing error E50-32 no service available since yesterday. When contacted sun direct office, they are asking service charge to attend. Why should i give money as it is sun direct's fault ?