[Resolved]  Sun Direct — plan degraded. channels are not coming

Address:

Hyderabad, Telangana, 500086

My Sundirect TV plan got changed automatically, causing most of channels are not showing. Getting message, "Please contact our call center to activate".
This is redeculous that, plan got migrated to a different plan without notification.

My one year subscription is still valid till June this year, but all of sudden I am unable to watch 90% of the channels we watch.

If it is migrated as per TRAI rules or guidelines, then it needs to be migrated to atleast "HD Telugu DPO Pack 3" for the amount I paid for one year subscription and I can watch same channels as before.

This issue persists since 10 days without a resolution. I am looking for an immediate response.

customer care representatives disconnecting calls after keeping on long hold(faced this situation many times with Sundirect call representatives)

Worst response ever seen. Want to get rid of this connection

SMART CARD NUMBER: [protected]