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[Resolved]  Sun Direct — problem with base pack and no response from customer care

Smart card number : [protected]
I have recharged my base pack with my fta. I am not able to put add-on channels it says the base pack is expired even though i have recharged upto 7-aug-2020. I called the customer care regards the problem there was no proper response from them and the problem is not yet been solved. It has the worst customer care service. Each and every time there is a trouble with sun direct recharge. Android application is not working proper and the is no sequence in the app. I was to add add-ons because we just watch the add-on channels, not the channels that are put in the base pack so it's important that i put add-ons before the base pack ends else the money put for the base pack is completely waste. For further reference herewith i have attached the images.
problem with base pack and no response from customer care
problem with base pack and no response from customer care
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Jul 21, 2020
Complaint marked as Resolved 
Thank you
Jul 14, 2020

Complaint Status

Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2020
Sun Direct Customer Care's response
Dear Sir,

As per conversation, customer complaint regarding Wrong deal issue same has been resolved from our end.

Regards,
Sun Direct Team.
Complaint comments  1 CommentShareTweet

Comments

We are not add subscription channels. Even after recharging the base pack it is not showing in the account. The app is still showing the base pack is expired. This is a very serious issue and even the customer service is not responding to our calls . We are trying to contact but nothing is happening.

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