[Resolved]  Sun Direct — Recharge amount not refunded after fail

On 10th March, 2022 I tried to recharge Sun-direct DTH with subscriber ID: [protected] with the amount of Rs. 1554/-. I tried recharging twice(around 7pm) through the sun-direct website and both times I got a `TRANSACTION_FAILED` error message but the amount got debited from my account. And after an hour of recharge it was accepted(around 8pm and didn't receive any message just saw TV channels were working)

So for the next 7 days I waited for a refund of one of the failed transaction amounts, but unfortunately not refunded till today. It's been 12 days since recharging.

I'll also share the order-id and other transaction details here,

Transaction Time OrderId UPI method used Status after sometime(around 8pm)
7:03 PM 47205921 Mobikwik Failed
7:10 PM 47206701 Paytm Success

Also attached the order details from respective UPI apps, and bank statement for your reference.
Hereby I request you to check the details and please process the refund as soon as possible. Please let me know if any other details are required.

Thanks & Regards,
Nagaraj