[Resolved]  Sun Direct — recharge and service issue

Address:

Hyderabad, Telangana, 500050

I called customer care of sun direct on 11-feb-2019 as my add-on packs were not activated even though i paid sufficient recharge amount. My complaint no is sr[protected]. They said they would revert within 24 hrs to resolve the issue.
Today i again called them to know my complaint status and they said it was closed simply stating add-on was not active. The customer care executive, she was even reluctant to resolve my issue and cut the call midway.
I even mailed to their customer care on 8th feb 2019 but till now no response received.
Every time i call their customer care number it says "busy", once in 100 times i would able to connect the call.
I am sick and tired with sun direct service as still my issue is unresolved