[Resolved]  Sun Direct — Recharge failed after payment success

My smart Card number : [protected]
RefNo :[protected]

I recharge sun direct with Rs. 59 via sun direct android app with UPI as payment option.
Once i gave my upi id of paytm, i received request to pay amount of rs. 59 to SUN DIRECT TV PRIVATE LIMITED from paytm for which i switch to paytm app & completed the transaction successfully and when i switched back to sun direct app it showed "Illegal Approach".
But amount of Rs. 59 is already debited from bank account & not reflecting in my sun direct account.
Please refund my amount of rs. 59 as soon as possible.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 12, 2022
Complaint marked as Resolved 
They have reached me through mail as well as call My complaint has been resolved .Refund Received ThankQ
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2022
Sun Direct Customer Care's response
Dear Sir,
As per the conversation customer complaint regarding Balance not credited issue same and has been already resolved from our end.

Regards,
Sun Direct Team.
Feb 12, 2022
Updated by Teja Subhash
Yes, Complaint is resolved, Refund Received.
ThankQ
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1461
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information