Sun Direct — Recharge plan

Address:

7/738, H N Kamath Lane, Koovapadam, Kochi-682002, Kerala State.

I HAVE RECHARGED 1265/- for 6 months plan offered by sundirect DTH on 01.12.2021. This plan will end only by the end of May 2022. But they have disconnected my connection on 12.05.2022. When I complaint in custermer care centre, the reasons given by them is not satisfactory to me. They informed me that the amount remitted for the plan was adjusted as monthly instalments. The reason stated is the mistake is from recharger shop. The full amount was paid by the recharger shop to sundirect DTH one time. The DTH people says they have adjusted it as monthly instalments which cannot be justified. I had remitted the same instalment earlier for 6 months plan. Without my knowledge DTH people cannot change the plan which caused me loss of money. So I request yoy to instruct DTH Kochi to restore my connection Immediately. The fault is sundirect|s.
COMPLAINANT: NAGENDRA PRABHU.S. CDSN no. [protected] -(connection no)