Sun Direct — Recharged my Sun Direct account 3 days back but no update yet

Address:Murasoli Maran Towers, 73, MRC Nagar Main Road,MRC Nagar Chennai- 600 028

I recharged my Sun Direct account associated to mobile no: [protected], Smartcard/ CDSN No: [protected], CR-ID: CR[protected] on[protected] via sundirect.in through HDFC Netbanking for Rs.1782.

Amount is deducted from my bank account and got confirmation email & text as well. Narration is "kqrhk74kaj7klpgrcy-PAYUSUNDIRECT" and Ref no:[protected].

Reached out to Sundirect support like 8 times and complaint SR[protected] was raised. However, no resolution yet after 3 days.
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