Sun Direct — Regarding recharge and curomet care no

Address:

Hyderabad, Andhra Pradesh

Hi Team, Generally most of the customer care nos are toll free. But your's is not, don't know why? If it is not toll free, then at least it should get connect to agent in short span of time. But it took me 15 minutes to connect to customer care agent. I was charged 40 rs. who will pay this mobile bill to me? Secondly, after recharging the TV, why is that we have to again call customer care to get it recharge. When consumer selects his package and does the recharge it should activate in quick time. This is not happening, he has to call up customer care and talk to the agent to get it done. This is pathetic. What is the quality of service you are giving to consumer, Pls look into this seriously, else it may effect your organization badly in the long run. My details are Nanda Kumar Mob No [protected] Hyderabad