Sun Direct — Scandalous operation or intended product manipulation to overcharge the customer: Planned obsolescence

Address:	Kottayam, Kerala, 686603
Website:	Sundirect.in

I am writing this email regarding a scandalous operation or intended product manipulation to overcharge the customer, by providing non-supporting products (Set-top box) to the customers and change them to replace that to a good one. As of I am Using the HD digital services from sun direct Card No : **********.

I am being using this for several months and i been not serving with full HD channels as of we though we are not subscribed to those channels. but later we came to know that the HD subscription includes every HD channels so we contacted the customer care to solve the issue as of one of your technician turned out immediately with an hour time (which is really appreciating). and made changes to the dish angle to get the lost channels and solved that problem. and we paid an amount of 150/- for his service. But unfortunately that raised to another issue that we have lost some other usual (non-HD) channels which we could see before. so we raised another complaint and he turned out immediately. But we couldn't get all these channels in a mean time (in one co-ordinates we get those few HD channels but we loose other channels, if change the angles, it goes other way around). and by checking the angle and every measures (contacted with other officials too) your technician and Official quoted with the on going issue with the specific model of Set-top box (coship model). confirmed that with higher officials and even checked it in their site itself. They confirmed this model is having a issue of supporting the HD channels (like we have), and later asked to change this set-top box. and unfortunately thats being charged a 350/-. so Seems like sundirect providing a faulty or non-supporting set-top box initially and charge the customer to change it to a new one. This not as good as seems to me. seems like an intended customer looting or a
Planned obsolescence.

I hope you go through the issue and Look into to solve this by refunding the money as soon as Possible. [protected]