[Resolved]  Sun Direct — service numbers are not reachable

Address:South India, Bangalore, Karnataka
Website:sundirect.in

Have recharged my account for base pack for last month twice.

130/- and later again including the gst for 153/-.
Both the amounts are not reflecting on the account.
With so much of technological advances there is very less implementation on the company’s working.
Every time you recharge you need to make a call to enable the recharged amount to work on the set top box. How so stupid can people think?!

Nor is it reflecting on my account nor the customer service number is reachable to call from the time the dth services underwent a change.

Reason i heard from a service men associated with the provider is since there were so many queries they have stopped answering on those service numbers.

Now with this the monies are also gone nor there is anyone to address any issue.
Was this information helpful?
No (0)
Yes (0)
May 5, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2019
Sun Direct Customer Care's response
Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
Complaint comments 

Comments

As I have enquired your operator..He said to recharge and said to make a call to call center..Any one are not responding.. Returnmy money or if make my channel work.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1461
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information